At ZLiveHost.com, Rdb9.com & RdbNetwork.com (a business unit of RDB Network (P) Ltd. Company) - we recognize that refund is important. This Refund Policy applies to all products and services provided by us. RDB NETWORK has a "No-Questions-Asked" refund policy. We will refund any unused portion of your deposit within 1 week of your request.
To initiate a refund:
Login to your RDB NETWORK Control Panel
Navigate to the following link: Billing › Refund and follow the instructions on the page.
There may be minor changes in your refund amount due to fluctuations in international currency rates. We will refund your amount via the same payment mode through which the payment was originally received.
RDB NETWORK will place your Customer/Reseller account and your purchased packages on hold if the refund results in your Total Receipts falling below $99. This process is applicable to payments made through Credit Cards, Debit Card, PayPal & Paw.PW.
WebMoney Refunds: In order to get a Refund for funds added via WebMoney, you will need to create a Support Request under the "Billing: Funds Remittance" category.
Please specify the following information in the Support Request:
- Purse Number
- Account Username / Email ID
- Company Name
- Date of Transfer
- Amount of Transfer
- A transaction charge of 0.8 % is levied by WebMoney against all refunds.
A transaction charge of 3% is levied by Alipay on all refunds. Refunds can be processed upto 60 days after the Date of Transaction. If a Refund is initiated after 60 days, the funds will be transferred to you via Wire Transfer or Cheque only.
Skrill Refunds: A fee of €0.29 is levied by Skrill on all refunds.
NEFT / Cheque Refunds:
If you a processing a refund that you have made via NEFT, kindly submit the following details: Beneficiary Name, 2. Beneficiary Account Number, 3. Beneficiary Bank Name, 4. IFSC Code, 5. Account Type, 6. MICR Code Branch name, 8. Postal Address (in case of cheque).
Refund Policy, wef. 14.05.2018 * Please note that this Refund Policy may change from time to time, without any prior notice.