Money Back Policy (Effective from 15.08.2024)

At ZLiveHost.com (a business unit of RDB Network Group), customer satisfaction is our top priority. We understand that sometimes plans change, and we aim to provide a transparent and fair refund process for all our clients.

💰 Money-Back Policy

We offer a No-Questions-Asked Refund Policy for all unused deposits and services, subject to the following terms:

• Refunds can be requested within 30 days of the original payment.
• Any unused portion of your deposit will be refunded within 7 business days of the request.
• Refunds will be processed via the original mode of payment.

📌 How to Request a Refund

• Log in to your Control Panel.
• Navigate to My Billing → Withdraw Fund.
• Follow the instructions provided on the refund page.
• Ensure that all details are accurate to avoid delays in processing.

💳 Refund Processing Details

Refunds may be subject to minor currency exchange variations depending on international rates. This policy is applicable to payments made through:

• Credit Cards / Debit Cards
• UPI
• Net Banking
• PayPal
• Pay.PW
• Wise

Note: If applicable, payment gateway transaction charges are non-refundable. These charges are levied directly by the payment provider and are not retained by ZLiveHost.com.

🏦 NEFT / Cheque Refunds

For refunds via NEFT or cheque, please provide the following details:

• Beneficiary Name
• Account Number
• Bank Name & Branch
• IFSC Code
• Account Type
• MICR Code
• Postal Address (for cheque refunds)

🚫 Abuse / Fraud Prevention

Refunds will not be processed in cases of abuse, fraud, or repeated refund requests from the same customer or IP address.

⚠️ Policy Changes

This Refund Policy is subject to change without prior notice. Updates will be posted on our official website. Please check back periodically to stay informed.

If you need further assistance, feel free to contact our support team.

Refund Policy, effective from 15.08.2024